Kustom Disaster Restoration

Brandi Brown 5 months ago

Kustom US is AMAZING! We highly recommend using their services! Our Contractor, Leo, is extremely professional, very responsive, and explained everything to us in detail! He guided us through the whole process from start to finish! KustomUS also have very great pricing as well! Would use their services again!

Brett Niermeier 5 months ago

I had an excellent experience with Kustom Disaster Restoration. After water damage impacted my bathroom, their team restored everything perfectly and in a timely manner. My contractor, Leo, was especially outstanding—he maintained consistent communication with me even while I was living out of state, clearly explained every step of the process, and helped me select materials that fit my vision. The quality of work from Leo and his team was truly impressive. I wouldn’t hesitate to use Kustom Disaster Restoration again and highly recommend them to anyone in need of reliable, high-quality remodeling services.

Andrew Manglicmot a year ago

Kustom was a great team to work with during my insurance claim. 5/5 stars ⭐️ Claim: water pipe burst / water damage to floor and kitchen cabinets Project: after water mitigation; replace flooring throughout house and replace kitchen cabinets. Project manager: Leo Gutierrez - Very communicative to both customer and insurance company - Gets the job done right - He doesn’t hesitate to address my concerns - Helped communicate to vendors to get the best results - Provides great contractors to handle the jobs Project: Kustom worked with my insurance company to keep them updated and aligned on resources needed to complete the job. The initial cost analysis done on repairs was low and so Leo helped to rectify correction with specific guidance. We were able to receive the right resources for proper footage and requested an ITEL report on my flooring affected (guidance from Leo). Then, Leo came to our final purchase of cabinets and before we were about to buy new cabinets, he looked thru the itemized sheet and confirmed all materials needed; some missed by store was touch up paint, fillers, and finished boards to cover exposed unfinished sections of cabinet. It made the process smoother

Ashley Slone a year ago

I have received the worst customer service and care with this company. My house was storm damaged in April of 2024. Since then there has been nothing but a long and disappointing list of issues with Kustom. Firstly, they gave us a very difficult time when we chose to itemize the list of damage repair needed. They would have rather us give over the entirety of the check we were given by the insurance company. We were absolutely within our rights, as homeowners, to choose what we would like them to do on our house. However, we were given pushback on this subject more than once. Our point of contact for construction has been Veronica. She has failed to contact my husband or I multiple times before crews showed up unexpectedly to our house. Not only have we not been given notice, but on more than one occasion the contractor (and there were multiple for different things) showed up and had no idea what needed to be done and had to be informed by us, the homeowners. There were instances where wrong materials were ordered or forgotten and had to be purchased on the fly from Home Depot. The gutter crew left metal and nails all over our yard, even in my toddlers play pool. This even resu

Phoebe Miller a year ago

Fantastic experience! We were incredibly stressed going into the kitchen renovation process, as it wasn’t planned- we had a water leak. Veronica and Susie were there every step of the way to answer questions, help select materials (and work with our budget while still bringing quality materials to the table), and ensure we were informed on the process. They went above and beyond to make sure we were happy with everything. In regard to the actual work itself, Daniel is the best of the best. His attention to detail and craftsmanship is outstanding. We had a number of moving pieces with our project (cabinet painting, new backsplash, tile removal and new floor, drywall repairs, etc), and he and his team worked long hours to get the job done. We are SO happy with our new kitchen!!